Refund policy

Last updated: November 3, 2026

We want you to love what you ordered from Averook. If something isn't right, we're here to help.

30-Day Returns

You may return most items within 30 days of delivery. To be eligible, items must be unused, in the same condition you received them, and in their original packaging, with proof of purchase.

How to Start a Return

Email us at support@averook.com with your order number and the item(s) you'd like to return.
We'll reply with return instructions and the return address.
Please do not send items back without contacting us first. Returns sent without authorization may not be accepted.

Return Shipping Costs

Change of mind: the customer is responsible for return shipping costs. Original shipping fees are non-refundable.
Damaged, defective or wrong items: we cover all costs. Please contact us within 7 days of delivery with your order number and photos of the issue, and we'll send a free replacement or a full refund.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may need additional time to post the refund.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order. For damaged, defective or incorrect items, we'll ship a replacement at no extra cost.