Shipping policy

Last updated: November 3, 2026

Shipping Rates

FREE shipping on all orders of $75 or more.
A flat rate of $5.99 applies to orders under $75.

Processing Time

Orders are processed within 2–4 business days (Monday–Friday, excluding holidays) after your order is placed and payment is confirmed.

Delivery Time

After processing, shipping usually takes 8–11 business days. In total, most orders arrive within 10–15 business days of purchase.

During peak seasons such as Black Friday, Christmas and New Year, carriers may experience delays. We recommend ordering holiday gifts early.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number. Tracking information may take 2–3 business days to update after you receive it.

Multiple Items

If you order several items, they may arrive in separate packages. You'll receive tracking for each package.

Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you need to update your address, contact us as soon as possible, before your order ships.

Lost or Delayed Packages

If your order hasn't arrived within 20 business days of purchase, or tracking shows it as delivered but you haven't received it, please contact us at support@averook.com. We'll work with the carrier to locate your package or arrange a replacement or refund.